Associate Learning & Development Specialist – Healthcare Call Center

Role Overview

• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments.
• Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content.
• Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors.
• Facilitate introductory training sessions or components of larger programs as directed.
• Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports.
• Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness.
• Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials.
• Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience.
• Assist in managing vendor relationships for external training programs and resources.
• Support the overall L&D team in various administrative tasks and projects as needed.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
• 1-2 years of experience in a learning and development, training, or human resources support role, preferably within a corporate environment.
• Basic understanding of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS) administration is a plus.
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated ability to learn new technologies and adapt to changing priorities.
• Prior experience in the healthcare or financial services industry is beneficial but not required.

Benefits

• medical, dental, and vision coverage
• a 401(k) plan with company match
• paid time off, holidays, and parental leave
• professional development reimbursement opportunity