Senior Product Portfolio Manager – Demand Side Management

Role Overview

• Manage all aspects of product life cycle to meet or exceed performance goals (P&L, customer acquisition/retention, customer sat, etc.) across relevant market and customer segments
• Manage all aspects of the portfolio's marketing mix, communications, training, and support needs
• Drive effectiveness of product delivery and customer satisfaction
• Responsible for the corporation's product market vision, plans and status to meet market segments' needs and product goals
• Oversee and ensure all portfolio strategies meet corporate and customer needs
• Implement all aspects of portfolio's marketing mix including: pricing, sales channels, launch activities, acquisition and retention, life-cycle management and customer migration paths
• Manage all aspects of daily product portfolio issues across segments to meet goals
• Drive and champion initiatives across departments to achieve goals
• Develop budgets, sales forecasts, sales & marketing expense and profitability goals
• Track the progress of each portfolio (P&L) and product against target
• Accountability to product P&L
• Responsible for ensuring programs are being implemented within regulatory policies and requirements (specific for each state)
• Drive and champion recommendations to Product Development of new technologies available
• Ensure product content and prices are accurate
• Understand customers using internal and external data to determine customer needs, need gaps and preferences
• Provide insight with customer journey mapping, personas, segmentation, demographics and other available data
• Partner with internal stakeholders (operations, sales, customer care) to gain exposure and understanding to product/service/customer interactions and experiences
• Collaborate with business partners to understand market issues, industry developments, competitors, market segment development/evolution, pricing strategies, value proposition, etc. and make recommendations on customer strategy

Requirements

• College degree required, or equivalent years of education and experience
• MBA preferred
• Five years of experience in marketing, product management or product development is required
• Team and peer leadership with excellent communications skills and proven results
• For DSM portfolio management, two years' experience with regulatory requirements and conservation programs is mandatory
• Experience with customer delivered energy programs
• Process experience with project management

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave