Application Analyst, Document Accessibility, Alternate Format

Role Overview

• Apply alternate format rules, industry standards, and Crawford Technologies guidelines.
• Learn and apply accessibility standards such as WCAG, PDF/UA, and HHS requirements.
• Configure and manage proprietary software, including ICF/INI files and processing logic.
• Build, test, and maintain automated applications used to create accessible customer documents.
• Assist with document accessibility assessments and generate assessment reports.
• Work with configuration files, proprietary tools, and version control systems across test and production environments.
• Participate in requirements gathering, estimating timelines, and documenting application updates.
• Troubleshoot application issues using diagnostic tools and guidance from senior team members and managing incident tickets.
• Communicate requirement changes to the Project Manager.
• Provide training to team members and support occasional client training sessions.
• Continuously learn new tools, programming concepts, and accessibility best practices.

Requirements

• Previous programming experience required.
• Python – Required
• Development background – Strongly preferred
• Backend development experience – Strongly preferred
• Rexx – Not required, but highly desirable and considered a strong differentiator
• Eclipse framework experience – Not required and not a disqualifier, but a welcome addition
• Print stream knowledge preferred.
• Professional services background is highly desirable, as candidates from this environment tend to bring a strong client-focused mindset and adaptability
• Candidates must demonstrate the ability to work independently with minimal direction, managing their own workload and priorities effectively
• Strong critical thinking skills are essential — we are looking for individuals who can analyze problems thoughtfully, connect the dots across complex scenarios, and bring well-reasoned solutions to the table
• Self-awareness is equally important — we value candidates who understand their own strengths and limitations, communicate openly, and are committed to continuous growth
• Knowledge of alternate format industry standards required.
• Proficient in the creation of Accessible PDF documents and knowledge of WCAG Guidelines, HHS, and PDF/UA Standard an asset.
• Preferred Bachelor's degree in software development or certifications and proven applicable experience.
• Minimum of 2+ years of experience in a technical field.

Tech Stack

• Python

Benefits

• Be part of a growing company and team.
• Competitive salary (Commensurate with experience and position and eligible discretionary bonus)
• Excellent benefits
• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Group and Voluntary Life
• Sick Time Pay
• Vacation Pay
• Holiday Pay
• Be part of a rapidly growing software company