Provide technical support and as needed response to customers, field technicians, and sales/account managers.
Participate in equipment start-ups, commissioning, and complex repair work.
Read and interpret mechanical drawings, flow diagrams, and schematics to identify issues and perform accurate repairs.
Troubleshoot and resolve mechanical, installation, or performance problems in the field.
Perform precision measurements using Verniers, Micrometers, and Dial Indicators.
Support Customer Account Managers in identifying parts for repairs, rebuilds, and warranty work.
Complete service reports, invoicing documentation, and administrative tasks accurately and on time.
Participate in trade shows, demonstrations, and customer training sessions.
Always maintain safe work practices and adherence to company safety policies.
Carry a company-issued cell phone and remain on call for customer emergencies.

Bachelor’s degree in a related discipline or equivalent combination of education and relevant experience.
Proficiency in mechanical systems, assembly, and equipment repair.
Ability to read and interpret engineering drawings and technical documents.
Strong communication skills (verbal and written).
Proficient in mathematics and measurement techniques.
Ability to work independently with minimal supervision.
Self-motivated with strong organizational and multitasking skills.
Other Valued Experience, Knowledge, Skills & Abilities (Preferred):
Experience with pelleting, grinding, and ancillary Feed & Biofuel processes.
Previous field service or technical support experience in industrial equipment.
Familiarity with customer service and warranty coordination.
Experience conducting training or technical demonstrations.
SAP experience

Field Service Technician

Key skills