Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
Operational management of Support tickets.
Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
Collaborate with other departments in the company to achieve customer satisfaction.
Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause and issue resolution.
Collect information and document bugs with Engineering for API and product issues.
Identify opportunities and take preemptive action against potential problems.
Permanently look for areas of improvement, make plans on how to improve them, and execute those plans.
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

6+ years of NodeJS, JavaScript, REST API, HTML, Microservices Experience.
Experience on ReactJS, NextJS.
Frontend Architecture experience is Mandatory
1+ years of experience in Customer Support and technical support.
Strong experience in REST API development with OAuth2 Security.
OKTA integration knowledge exp is a plus
Knowledge in MongoDB/Document DB is a plus.
Expertise knowledge on REST API and API Security.
Knowledge on MCP, A2A, AI Agents.
Knowledge of HTTP, encryption, basic security concepts.
Ability to remain calm, composed and articulate when dealing with tough customer situations.

Full Stack Developer

Key skills