Responsible for the timely collection of third party and private pay receivables.
Reviews incoming correspondence and takes appropriate action.
Responds promptly to inquiries.
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.
Updates account information accordingly.
Documents communications accurately and completely.
Serves as a mentor and resource for less experienced staff.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

High School Diploma or GED, preferred
Prefer three (3) years hospital business office or medical related experience
Strong Epic experience
Extensive background working insurance follow up; Physician Billing experience preferred
Strong knowledge of Medicaid, Medicare and Managed Care plans
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math

Patient Account Representative, Claims Follow Up

Key skills