Provide day-to-day leadership across underwriting and fulfillment activities within the assigned region, ensuring productivity, quality, and turnaround time targets are achieved.
Maintain strong operational oversight by working closely with underwriting, fulfillment, and business analytics partners to align on capacity, service standards, and risk expectations.
Monitor regional performance, productivity trends, and market dynamics; identify and implement strategies to improve efficiency, quality, and customer experience.
Empower underwriters while holding them accountable for sound, consistent, and risk-aligned decision-making.
Provide strategic leadership to fulfillment officers, ensuring efficient execution, quality outcomes, and strong service delivery.
Review and approve escalated applications, ensuring independent, accurate, and thorough analysis.
Act as a liaison between regional distribution partners, underwriting, fulfillment, and risk teams to support business growth and operational effectiveness.
Lead, coach, and mentor direct reports through regular touchpoints, fostering engagement, accountability, and professional development.

7+ years of progressive experience in financial services, with a strong focus on residential lending, mortgage operations, underwriting, and/or credit risk.
Demonstrated ability to exercise sound judgment and adapt to changing business and regulatory environments.
The successful candidate will be required to communicate in English and French.
Must reside in the region supported to ensure understanding of local real estate market trends and cultural nuances.
Underwriting and adjudication experience within the residential mortgage lending environment.
Strong understanding of Quebec residential real estate markets and provincial regulatory frameworks.

Health insurance
Short
and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days

Regional Manager, Residential Mortgage Underwriting

Key skills