Key skills
Sales
About this role
Role Overview
- Execute service work according to ABB quality and safety guidelines
- Deliver quality customer service by executing service work as per customer order and expectations
- Communicate service work timeline and expectations to ensure customer retention
- Perform field service tasks including technical issue identification and on-site troubleshooting
- Execute installation, maintenance, repairs, and replacements
- Support certification processes for Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Prepare material lists for service activities and ensure quality standards
- Identify potential equipment failures and recommend corrective actions
- Build and maintain positive relationships to contribute to customer satisfaction
- Identify new sales opportunities and communicate customer needs internally
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 8+ years’ experience OR High School Diploma/GED and equivalent work/military experience (10+ years)
- Advanced ability to interact and communicate (written and verbal)
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Must already have work authorization that would permit them to work for ABB in the US.
Benefits
- Health, Life & Disability Insurance
- Choice between two medical plan options: A PPO plan or a High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Short Term Disability (up to 26 weeks) – Company paid
- Long Term Disability (60% of pay) – Company paid
- Parental Leave (up to 6 weeks)
- Employee Assistance Program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service