Work on-site with customers to identify opportunities for operational improvement
Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting
Execute installation and commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements
Coach technicians and supervise complex site activities
Act as trainers when needed, for team members and customers
Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards
Proactively identify potential equipment failures and recommend corrective actions
Contribute to customer satisfaction by building and maintaining positive relationships
Identify potential new sales opportunities while addressing customer needs

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Collaborates well with others.
Advanced level of ability to use Microsoft Office products.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with a sense of urgency and ownership

Senior Field Service Technician

Key skills