Director, Integrated Communications

Role Overview

• Serve as the primary communications partner to the Chief Product & Operations Officer, in collaboration with his Chief of Staff, drafting and delivering high-quality communications across internal and external channels, in alignment with the corporate narrative.
• Build and run an integrated annual communications plan for the Product & Operations organization, spanning internal and external moments, with clear objectives, audience mapping, key messages, channel strategy, content calendar, and measurement.
• Identify and develop media-ready story angles tied to product innovation and operational excellence; develop supporting materials including briefs, messaging, and proof points; and partner with the earned media team to pitch, place, and amplify coverage.
• Develop and execute the Chief Product & Operations Officer’s external visibility strategy, including LinkedIn editorial calendar, thought leadership content, and speaker programming — partnering with the Speakers Bureau to prepare leaders for opportunities and ensure consistent messaging across events and forums.
• Ensure message accuracy and appropriate substantiation across all Product & Operations communications; coordinate reviews with Legal, Compliance, and other required partners; and maintain reusable messaging, proof points, and FAQs for the organization.
• Proactively connect dots across Integrated Communications and Marketing — including Portfolio Marketing, Brand, Research & Strategic Intelligence, and Events — to keep stakeholders aligned, prevent duplication, and maintain shared context.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10+ years of progressive experience in integrated communications, executive communications, corporate communications, public relations, or a related field.
• Experience in healthcare technology, health IT, or a regulated industry at the intersection of clinical and operational audiences.
• Strong executive writing capability and editorial judgment, with demonstrated experience writing directly for senior leaders across internal and external channels.
• PR experience, including developing story angles, preparing spokespeople and materials, and partnering with media relations or agency teams.
• Experience developing thought leadership content — including bylines, blogs, and LinkedIn — and managing an executive social and editorial cadence.
• Experience with speaker programming and conference strategy, including developing abstracts and session narratives and preparing leaders for speaking opportunities.
• Familiarity with regulated or claims-sensitive communications and cross-functional review processes, including Legal and Compliance.
• Experience building communications plans and running cross-functional programs in a matrixed environment.
• High ownership, strong prioritization skills, and ability to operate independently with minimal oversight.
• Highly competent and front-footed in the use of AI to maximize efficiency and accuracy of work product, especially to support a team who is leading the way in AI utilization across the enterprise.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
• Tuition assistance
• Employee assistance programs
• Employee resource groups
• Collaborative workspaces
• Events and activities