Key skills
CommunicationCollaboration
About this role
Role Overview
- Design, develop, and update training materials, including presentations, user guides, job aids, and e-learning modules
- Conduct engaging and effective virtual and in-person training sessions for clients and internal teams
- Assess training needs and tailor content and delivery methods to diverse audiences
- Provide ongoing support and consultation to trainees
- Collaborate with product development, implementation, and support teams
- Evaluate the effectiveness of training programs through feedback and assessments
- Maintain expert-level knowledge of Modernizing Medicine's RCM software and industry best practices
- Assist in the creation and maintenance of a knowledge base and FAQs
- Travel as required to client sites for on-site training and support
Requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Education, or a related field; or equivalent practical experience
- 3+ years of experience in RCM training, implementation, or a related healthcare IT role
- Proven expertise in Revenue Cycle Management processes
- Strong understanding of medical billing and coding (CPT, ICD-10, HCPCS)
- Demonstrated ability to design and deliver engaging and effective training programs
- Excellent written and verbal communication skills
- Proficiency in creating professional training documentation and presentations using Microsoft Office Suite
- Experience with Learning Management Systems (LMS) and e-learning development tools is a plus
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Certification in professional training or adult education is desirable
Benefits
- Comprehensive medical, dental, and vision benefits
- Company Health Savings Account contribution
- 401(k) matching contribution of 50% on up to 6% of compensation
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups
- Professional development opportunities, including tuition reimbursement and access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations
- Zen and wellness rooms in headquarters