Manage a portfolio of clients – strategically and tactically.
Build and main positive relationships with clients at various levels.
Manage and engage with the client in a timely well managed roadmap of work.
Be the first point of contact to gather accurate and complete requirements for tasks.
Conduct ongoing meetings with clients to go over the status of all activities.
Funnel all agreed work for the StudioForty9 team via clearly articulated tickets.
Work closely with internal teams on the execution of agreed work.
Following up with team members to make sure support requests and queries are being followed up/actioned/closed.
Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue.
Build and document knowledge of the client’s business and maintain documented records of client discussions.
Actively contribute to ensuring financial targets are reached.
Managing the ongoing invoicing and budgets for your clients.

A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage).
A minimum of 2 years previous experience handling a number of key client accounts.
Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner.
Exceptional attention to detail.
Excellent Organizational skills.
Excellent communication skills both written and verbal.
Energetic, enthusiastic, and agile.
Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen’.

Pension scheme
Flexible working hours
start/finish earlier or later to suit your personal circumstances
Remote working
Diverse and international team from all backgrounds
Professional development
courses, training and conference attendance
Weekly lunch & learns
Daily team catch ups on Zoom to knowledge share and problem solve
Quarterly team building events
Approachable management
Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all
Availability of central office with open workspace
close to all the best cafes and restaurants in Cork including the famous English Market
Onboarding buddy
daily catch ups with experienced team members to help new hires to settle in
Individual onboarding programmes
tailored set of documentation for new team members based on their roles and responsibilities

Client Account Manager

Key skills