Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
Assessing claims based on contractual, medical, and vocational barriers
Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants)
Writing letters to communicate pertinent benefit-related information based on analytical reasoning
Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

Bilingualism (English and French) is an asset
A college or university degree in a healthcare program or equivalent work experience is considered an asset
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
A background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills are critical for handling diverse tasks

health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Disability Case Analyst, Case Manager

Key skills