Lead a team focused on managing a strategic book of business
Drive growth for Business Units by achieving annual revenue targets
Ensure client retention and foster growth with additional products and services
Develop and nurture critical internal and external relationships
Manage revenue for assigned team and clients
Establish regular cadence for review of budgets, forecasts, and product utilization
Ensure team goals for client renewals & retention are achieved or surpassed
Enable team to drive revenue growth through existing product optimization
Manage client fee requests/create opportunities and solutions
Collaborate within the business to provide OneZelis opportunities
Ensure team is abreast of regulatory environment and its impact on clients
Measure high-quality service delivery and client satisfaction metrics

Bachelor’s degree in Business or Health Care Administration or related
10+ years in client management role, 5+ years in leadership role
Demonstrated success in revenue management and increased utilization
Extremely knowledgeable in the Payor and/or TPA space
Ability to lead and manage a team in a fast-paced environment
Excellent written and verbal communication skills
Excellent presentation, public speaking, and meeting management capabilities
Proven collaboration with key business partners: Sales, Operations, Marketing, Leadership
Ability to synthesize complex issues and communicate clearly with both clients and internal stakeholders
Experience leveraging data and reporting to identify client and industry trends

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Director, Client Management

Key skills