Lead Global Technical Strategy: Drive the development and operational performance of the Global Center of Excellence, ensuring teams utilize best-in-class methodologies and standard tools to deliver valuable digital solutions.
Collaborate Across Global Functions: Partner with Regional Professional Services Directors, Global Engineering, and Enterprise Information Technology (EIT) to align future solution roadmaps and ensure customer implementations follow standard design patterns.
Ensure Operational Excellence and Compliance: Define and continuously improve global best practice standards for technical configuration and testing while ensuring all solutions meet rigorous Information Security (InfoSec) and organizational standards.

A successful track record of leadership and managing multi-faceted technical service delivery teams within a global, complex, matrixed organization, including experience building offshore Center of Excellence models.
Deep Technical Expertise in Content and Information Management technologies, such as Intelligent Document Processing (IDP), Enterprise Content Management (ECM), and Business Process Modeling (BPM), as well as familiarity with Artificial Intelligence (AI) and Machine Learning (ML).
Proven Stakeholder Management Skills with the ability to establish rapport and influence senior technical leaders, acting as a 'technical peer' to Engineering and Information Security functions.
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field (MBA or advanced degree preferred).
Flexibility to work across various time zones; travel as required.

Competitive Compensation: Salary and benefits package aligned with senior leadership experience.
Work-Life Balance: Flexible work options, including remote and hybrid arrangements, to support your personal wellbeing.
Comprehensive Wellness: Access to health, wellness, and retirement plans designed to support you and your family.
Continuous Growth: Opportunities for professional development and learning within a global organization of 26,000+ talented individuals.

Senior Director, Global Professional Services – Technology Services

Key skills