Key skills
Sales
About this role
Role Overview
- Respond promptly to internal and external customer inquiries
- Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups
- Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met
- Communicate delays and cancellations to customers and help facilitate redraw of samples as needed
- Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution
- Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers
- Special projects and other duties may be assigned to meet business needs
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Must maintain a current status on Natera training requirements
Requirements
- Two year degree and/or 2-5 years of related experience, undergraduate degree preferred
- Skilled specialist, completes tasks in a resourceful and efficient manner
- Advanced professional growth education
- Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program