Consultant, Digital Channels

Role Overview

• Identify opportunities for evolution and innovation in our digital products;
• Conduct national and international benchmarks, comparative analyses and trend research on digital evolution, digital health and apps, with a focus on user experience;
• Gather and analyze data, research and user journeys to support hypotheses and strategic recommendations;
• Reimagine existing journeys to make them simpler, smarter and more engaging;
• Develop clear, structured and innovative concepts for new products, features or journey flows;
• Create innovation proposals for e-care, exploring technologies, trends, generative AI, personalization and automations;
• Create problem → opportunity → solution mappings with clear storytelling;
• Structure narratives and executive presentations with insights and recommendations;
• Create concept-rule artifacts ("job to be done", conceptual flows and journeys) with opportunities, rules and guidelines that will guide other teams and delivery squads;
• Lead ideation and co-creation ceremonies and define strategic directions;
• Work side-by-side with UX/Research/Design teams to materialize concepts;
• Ensure that innovation initiatives are aligned with the business strategy, metrics and objectives of Vivo's digital ecosystem

Requirements

• Applied creativity and the ability to propose strategic, innovative solutions with a focus on impact.
• Executive communication (concise, data-driven, decision-oriented and with storytelling).
• Customer orientation and empathy (active listening).
• Resilience and the ability to manage ambiguity.
• Collaborative profile to co-create with diverse areas.
• Critical thinking, curiosity and autonomy to conduct analyses and make recommendations.
• Familiarity with tools such as Figma and Miro.
• Strong ability to structure journeys, conceptual prototypes and product documentation.

Preferred qualifications

• Experience in digital products, Innovation, Digital Strategy (e‑care, services, platforms, fintechs, etc.).
• Experience with generative AI trends applied to the user journey.
• Experience in journey conceptualization, discovery and product vision.
• Experience with benchmarks, comparative analyses and market research.

Benefits

• Choose the ideal benefit for you and your dependents on a digital platform with several categories such as gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, medical and dental coverage, and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
• An exclusive Vivo offer with special discounts on fixed-line, broadband, TV and apps;
• Eligible to receive an annual bonus or PPR (annual profit-sharing/bonus);
• Plan your future through a private pension plan;
• Have children? You'll be entitled to a subsidy to help with school, daycare or babysitting expenses;
• Work in an environment that respects your personality, your dress style and your way of being, allowing you to be authentic. #ComeAsYouAre
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteering programs to help you make a difference in the world;
• Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses;
• Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional and social well-being! We have #VivoWellbeing, which encourages our team to adopt healthy habits and a better quality of life. Available to employees: consultations with nutritionists, psychologists, social workers, telemedicine, and much more!