eCommerce Product Management Specialist (Remote, U.S.)

World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company. They are seeking an eCommerce Product Management Specialist to support the delivery of their multi-brand digital platform, translating strategic priorities into clear requirements and managing backlogs to drive work from intake through release.

Responsibilities:

• Participate in daily Agency Development standups and sprint ceremonies to support execution of platform initiatives
• Work with project leadership to evaluate new requests and support estimation and delivery planning
• Develop clear user stories, use cases, acceptance criteria, and supporting documentation for Agency Development work
• Break down larger initiatives into sprint-ready backlog items
• Ensure requirements are complete and unambiguous prior to development to reduce rework and delivery delays
• Provide light project management support for platform initiatives, including tracking work across engineering, CMS implementation, and IT dependencies
• Maintain visibility into the status of dotCMS-related work and associated development tasks required to support content publishing
• Proactively follow up on blockers and ensure work progresses to completion
• Support coordination between Platform Strategy & Delivery, Agency Development, and IT teams
• Refine and maintain backlog items aligned to business priorities
• Support Agency Development in their work with IT by clarifying requirements, tracking dependencies, and maintaining documentation
• Assist with UAT and validation as needed to ensure delivered solutions meet defined requirements and business intent
• Develop and maintain structured documentation including requirements, acceptance criteria, process flows, and system interaction notes
• Build working knowledge of the technical ecosystem—front-end experiences, backend services, CMS platforms, APIs, and data flows

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
• 3+ years in a Product Management, Business Analyst, Product Operations, or delivery-focused role supporting digital products or web platforms
• Experience working within Agile/Scrum environments and supporting sprint execution
• Demonstrated ability to write detailed user stories and acceptance criteria
• Strong organizational and follow-through skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills with the ability to collaborate with executives, managers, SMEs, and engineering teams
• Working knowledge of Web Development concepts, SDLC, Jira (or equivalent), and CMS platforms (dotCMS preferred)