VP, HR - Customer Service

Synchrony is a leading financial services company, and they are seeking a VP of Human Resources for their Customer Service division. This role will lead a team to support business clients across the US and partner globally, focusing on strategic workforce planning, employee engagement, and performance management.

Responsibilities:

• Lead the US Hub HR team to ensure alignment and implementation of business and HR strategies, policies, and programs, and create and deliver effective HR solutions for complex, strategic business challenges
• Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management
• Partner with leaders to promote a great culture in support of Synchrony’s Values, our Way of Working and help ensure meaningful engagement plans are developed and executed
• Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, and cost targets
• Manage employee relationships on a proactive basis and provide input to our Employee Relations and Labor Strategies
• Facilitate the identification and management of High Potential individuals and identifying training, education and development needs and providing appropriate solutions tailored to meet the needs of individual businesses
• Provide input into assessments on current and future employee potential; support the completion of Talent Reviews and succession plans; identify and be aware of potential Talent at all levels of the organization
• Identify key human resource needs and partners with leaders and HR peers to provide a full complement of services to the organization
• Monitor adherence to all relevant Human Resource-related policies and practices
• Rigorously manage HR compliance in accordance with applicable employment laws, state and government regulations and Synchrony policies and procedures
• Execute/translate US HR policies and procedures
• Perform other duties and/or special projects as assigned

Requirements:

• Bachelor's degree and minimum 8+ years of increasing HR Business Partner experience – in lieu of a degree, 12+ years of increasing HR Leadership experience
• Past or current experience supporting multiple executive level clients, exempt and non-exempt employees
• Past or current experience directly managing or providing oversight and guidance to HR Generalists
• Past or current experience supporting a geographically diverse, matrixed client group
• Demonstrated strength in coaching, employee relations and conflict resolution
• Proven experience as an effective business partner for senior levels
• Experience within financial services and/or customer service organizations
• A minimum of 2 years' experience working with remote/virtual teams
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills
• Past or current experience supporting multiple executive level clients
• Experience with regulations such as OFCCP audits, EEOC (Equal Employment Opportunity Commission) Complaints and resolutions and AAP reporting
• Master's degree in human resources or Business-Related Field
• Strong influence and change management skills
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment