Key skills
CloudSalesforceMentoringCommunicationSales
About this role
Role Overview
- Participates in analyzing business requirements and production specifications for changes made to technology applications.
- Formulates and defines the system scope and objectives, based on user needs and business processes.
- Directs business process improvement projects for internal business groups, aiming to improve business results.
- Identifies and documents all system constraints, implications and consequences of various proposed system changes.
- Provides recommendations for addressing and resolving business issues, for a specific business group.
Requirements
- Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
- Experience with Salesforce configuration and light development
- Ability to translate business requirements into technical stories
- Proven experience working directly with business partners
- Comfortable leading and facilitating meetings
- Strong communication skills with both technical and non-technical audiences
- Experience mentoring or supporting Business Analysts
- Ability to balance multiple priorities while maintaining attention to detail
- Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Tech Stack
- Cloud
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service