Key skills
MacOSBISaaSLeadershipCommunication
About this role
Role Overview
- Provide day-to-day IT support to colleagues
- Take a proactive approach in improving existing IT processes and workflows
- Manage the company’s IT systems, including configuration, installation, maintenance and monitoring
- Advise the Director of IT on the security, performance and effectiveness of the company’s IT systems
- Enhance the company’s security posture, and where necessary assist the executive team in managing any security or compliance incidents
- Deploy new software and systems and undertake IT maintenance tasks as required
- Develop and implement staff training programmes/material
- Maintain IT policy documents
- Assist with data protection compliance
- Undertake any other IT-related tasks as required
Requirements
- A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required.
- Security-first mentality
- Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies
- Windows and MacOS endpoint management and support skills
- Networking fundamentals
- Ability to handle confidential information securely and sensitively
- Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material
- Ability to learn new platforms and tools quickly
- Understanding of relevant legislation and data processing regulations and how it applies to the business
- 2 years in a supervisory, senior support or leadership role (desirable).
- Experience in training groups of colleagues on IT fundamentals (desirable)
- Relevant Microsoft and/or ITIL Foundation certifications or equivalent (desirable)
- Experience delivering staff IT training and security awareness programmes (desirable)
- Experience managing small capital projects (desirable)
- Automation skills (e.g. Power Automate, advanced Excel techniques) (desirable)
- Experience working with Microsoft Dynamics 365 Business Central (desirable)
Tech Stack
- MacOS
Benefits
- Competitive salary, subject to skills and experience
- Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year’s service
- Bonus scheme
- Hybrid and flexible working
- Generous staff allowance and discount
- Enhanced maternity and paternity leave
- Free fresh fruit, snacks and drinks in office
- Team social fund
- Bi-annual paid team outings
- Regular pay reviews
- Birthday treats