Billing and Collections Coordinator

Role Overview

• Prepare and issue monthly invoices and credit/debit notes for MRC/NRC, burst/usage, take -or
• pay true ups, and cross-connect/loop fees
• Validate contract terms (rates, commits, indexation, taxes, currency) and effective dates prior to billing
• Perform pre-billing checks and post-billing reconciliations; resolve discrepancies quickly
• Coordinate invoice delivery (e-invoicing portals, email, EDI) and track acceptance
• Own a prioritized collections worklist; execute dunning cadence, payment plans, and escalations to meet DSO/aging targets
• Negotiate with customers on disputes and short-pays; document root cause and drive corrective actions
• Coordinate with Sales/CX on service suspensions/reinstatements per policy; support Legal on claims when required
• Evaluate customer creditworthiness and recommend credit limits based on financial analysis and company policies
• Monitor customer accounts to identify and resolve outstanding balances, payment delays, and discrepancies
• Publish weekly/monthly AR dashboards (aging, DSO, promises-to-pay, disputes, cash forecast inputs)
• Monitor KPIs and implement compensating controls to prevent errors (checklists, exception reports, automation)
• Manage multi-currency billing and FX impacts; ensure consistent presentation of amounts due
• Assist in the development and implementation of credit, collections, and financial analysis policies and procedures
• Participate in financial audits by preparing relevant documentation and ensuring compliance with audit requirements
• Stay updated on changes in local laws and regulations that may impact financial operations
• Provide updates to the team regarding relevant local regulations and its implications
• Support ad-hoc financial projects and initiatives as assigned by management
• Serve as the primary point of contact for financial analysis and decision-making support within the local context
• Lead the AR/billing workstream for the NetSuite migration

Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field
• B2 English or above
• Proven experience in billing, credit management, collections, financial analysis, or related roles, preferably in a multinational or regional environment and preferably in Telecommunications
• Strong understanding of the Order to Cash (O2C) process
• Strong analytical skills with the ability to interpret financial data and make recommendations
• Excellent attention to detail and accuracy in financial reporting
• Proficiency in Microsoft Excel and other financial software
• Knowledge of accounting principles and financial controls
• Effective communication skills, both verbal and written
• Ability to work independently as well as part of a team
• Preferred experience with data management tools, process automation, and scripting (e.g., Python, Power Automate, N8N)
• Strong organizational and time management abilities

Tech Stack

• Python

Benefits

• Competitive compensation package
• High-quality healthcare and additional benefits
• Training and development opportunities for career growth
• A collaborative and trust-driven environment where ideas are valued, and partnerships are encouraged