Customer Support Specialist

Role Overview

• Create and manage customer-facing tasks requesting specific documents, information, or actions.
• Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

Requirements

• Excellent English writing skills (grammar, spelling, punctuation, clarity).
• Experience in customer support, administrative coordination, or other detail-oriented roles.
• Comfortable using task management systems, Slack, and email for communication.
• Ability to manage multiple tasks simultaneously without errors.
• Reliable internet connection and availability during business hours.