Field Support Technician – Entry Level

Role Overview

• Deliver prompt, courteous support to customers and internal partners.
• Assist guests experiencing issues at fueling sites and answer operational questions.
• Promote company image standards by ensuring sites are clean, safe, and well‑maintained.
• Clean fueling sites, including trash disposal, sweeping fuel lanes, restocking supplies, and replacing light bulbs.
• Perform seasonal tasks such as snow removal from fuel lanes and walkways.
• Paint islands, canopy columns, and buildings as needed to maintain professional site appearance.
• Provide onsite support for fueling equipment and related software systems.
• Troubleshoot and repair card readers, dispensers, site controllers, and other station equipment.
• Identify, order, pick up, and install replacement parts to complete repairs efficiently.
• Support inspections and compliance testing at company facilities.
• Maintain working knowledge of local, state, and federal regulations related to: Underground Storage Tanks (UST), Aboveground Storage Tanks (AST), Weights & Measures calibration requirements, health department regulations and fire codes.
• Maintain required records and documentation, including permits, testing reports, emergency response plans, SPCC, SWPPP, and hazardous materials business plans (HMBP).
• Coordinate with internal teams, inspectors, and regulatory agencies to ensure compliance across assigned sites.
• Manage on‑site hazardous waste programs, ensuring proper storage, handling, and disposal.
• Respond to on‑call situations and emergency issues, troubleshooting through resolution.
• Identify problems and develop practical, safety‑focused solutions aligned with company standards.
• Perform additional tasks and projects as assigned by the Supervisor.
• Communicate effectively with cross‑functional partners to resolve issues efficiently.
• Follow all company policies, procedures, and safety guidelines.
• Work safely at all times and report incidents immediately.

Requirements

• High school diploma or GED required.
• 1–3 months of related experience preferred (maintenance, field service, facilities, or similar).
• Proficiency in Microsoft Office and Google applications/email required.
• Experience with Salesforce or Smartsheet is a plus.