About this role
Role Overview
- Accountable for the development and implementation of quality strategies, plans, and processes to support organizational goals.
- Accountable for development of and ongoing compliance with NAIC (National Association of Insurance Commissioners) Model Audit Rule (MAR) requirements as they relate to all Customer Service Operational functions.
- Assesses quality needs as well as design, develop, deliver and maintain quality programs for onsite and remote employees.
- Provides direct supervision, oversight and development of staff.
Requirements
- High School Diploma or Equivalent (GED)
- (Required)
- Minimum of 3 years-Managerial/Supervisory (Required)
- Minimum of 9 years-Relevant experience* (Required)
Benefits
- healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners