Manage project closeouts, ensuring timely resolution and documentation of post-construction issues
Collaborate with internal teams and external partners to resolve defects
Conduct on-site and virtual meetings to address issues based on their number and complexity
Analyze the root causes of claims, identifying trends and systemic issues
Facilitate communication between regional teams, vendors, and project managers
Build relationships with stakeholders to achieve successful outcomes
Serve as the primary contact for complex post-construction escalations
Ensure compliance with client standards, policies, and contractual terms
Monitor claim metrics and work with Quality Assurance Consultants to drive improvements

Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business or equivalent experience
5+ years in construction management, facilities management, or related field with focus on post-construction quality assurance
Strong project management and problem-solving skills, root cause analysis experience
Excellent communication skills
Proficient with project management tools and software (Microsoft Office, Smartsheet, PlanGrid/ACC, Bluebeam)
Independent worker with effective time management skills
Detail-oriented, organized, and proactive
Willing to travel up to 40% of the time

Construction Quality Assurance

Key skills