About this role

Lead customer onboarding programs from first login through successful adoption
Run live training sessions, workshops, and cohort programs for enterprise customers
Simplify complex technical workflows into clear processes for marketing and content teams
Create and maintain enablement documentation, SOPs, and training resources
Support marketing operations workflows including CRM automation, reporting, and campaign execution
Collaborate with marketing and content teams on SEO and content enablement initiatives
Serve as a highly visible, trusted partner to customers throughout their journey

2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles
Experience working at a well-known or reputable technology or SaaS company
Strong hands-on experience with HubSpot or similar platforms
Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts
Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered.
Excellent verbal and written communication skills with a strong educator mindset.

Customer Enablement and Training Specialist – Technical SaaS

Key skills