About this role

Manage the full customer lifecycle from onboarding through renewal
Act as a trusted advisor, combining business context with technical understanding
Translate client needs into documented processes, workflows, and service actions
Support data-driven conversations using platform metrics, reports, and integrations
Proactively resolve issues and manage expectations with clarity and professionalism
Partner with internal teams to align technical execution with client goals
Capture feedback, success stories, and opportunities for continuous improvement

2–4 years of experience in customer success, technical account management, or SaaS support
Foundational knowledge of SQL and Python
Strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
Experience supporting U.S. or UK-based clients
Strong communication skills
Detail-oriented with a structured, systems-focused mindset

Technical Customer Success Manager – SaaS

Key skills