provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
understand the customer's business and competitive environment; generate service revenue
actively participate as a member of the regional work team; work to improve team processes and identify training gaps
seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years of experience in other electromechanical industries
Cath lab/cardiovascular/image guided therapy equipment experience and training preferred
ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
knowledge and use of all necessary tools and test equipment
Associate degree in electronics or related field, or equivalent combination of education and above listed experience
must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position

Field Service Engineer – Image Guided Therapy

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