Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy
Developing a point of view and proposing strategies based on findings and identifying operational changes or impacts
Preparing, summarizing, and delivering reports and/or presentations on findings or project progress
Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications
Identifying, tracking, and monitoring project risks and expected benefits
Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives
Working across GEICO’s Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes
Providing oversight of pilot programs, POC’s, or A/B testing and reporting on performance and progress
Participating in innovation workshops, ideation sessions, or design sprints for the purpose of identifying creative methods to solving problems
Establishing a culture of innovation, agility, continuous improvement, openness and caring
Keeping abreast of industry, market and company trends, techniques and capabilities.

Experience in the Insurance and/or InsurTech industry(ies), preferably within claims
Experience in innovation or transformation roles, preferably within P&C insurance
Demonstrated competence in innovation methodologies, processes, and principles
Effective communicator with the ability to clearly articulate a common strategic vision
Experience working in collaboration with multiple stakeholders
Ability to identify and execute on opportunities exposed by evolving process & technology
DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work

Senior Innovation Analyst

Key skills