Focus on customer reported issues escalated by Customer Services teams; troubleshooting, performing basic code analysis, triaging, and/or writing SQL database queries to isolate issues and provide resolution.
Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
Develop proficiency in product knowledge, working towards subject matter expertise.
Work with senior team members in investigating complex issues, determining root cause, and working issues toward resolution.
Build, develop and grow cross-functional relationships; actively and collaboratively engage via internal communication channels, providing timely feedback on questions.
Assist in monitoring system resources and application issues, escalating to appropriate team as necessary.

Application Engineer II

Key skills