The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships.
Accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
Operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders.
Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.
Drive expansion strategy and deal orchestration, partnering with Sales where required.
Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.
Maintain a forward-looking account growth plan tied to customer business priorities.
Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
Articulate value in the language of cost efficiency, quality improvement, and clinical outcomes.
Ensure value realization narratives directly support renewal and expansion decisions.
Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.

8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
Strong background in healthcare operations, payer/provider models, or clinical analytics
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority
Proven experience owning senior executive relationships
Demonstrated commercial mindset: understands revenue, margins, and growth levers
Exceptional written and verbal communication skills
Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams
MBA or equivalent strategic training strongly preferred

Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short
and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Associate Partner – Customer Success, Healthcare Provider

Key skills