Deliver the best quality of care to the Participant to help them reach the agreed-upon goals for an improved quality of life and wellbeing
Productivity standards may vary by customer contract; however, below are the general standards that will apply: 30 completed sessions of direct counseling care per week
Concurrent note-taking during sessions
Treatment plans and other documentation as required
Treatment team meetings with the customer, as applicable
Weekly Synchronous Health team meeting
Attend Weekly Clinical Supervision Meeting
Advocates for the Participant in decisions regarding meeting their clinical needs
Liaises closely with Customer Success activities and requests, advocating for the customer’s needs to be met
Bring successful models and techniques from other experiences and bodies of evidence to best support participants
Supports the development of materials for communication, outreach, and marketing of Synchronous Health’s services to participants, clinicians, partners, and within the industry at large (i.e., conference presentations, attending networking events, active in professional organizations, etc.)
Serve as the first point of contact for escalation for participants who are displeased with any aspect of their experience
Reports to the Operations team as the second point of escalation if participants’ concerns are unresolved
Keep abreast of new developments in clinical care, including analog and digital techniques
Other duties as assigned

Licensed MA LCSW or seeking LMHC (with one year of outpatient clinical experience)
Informed on state tele-health policies
Comfortable with technology and conducting sessions via tele-health
The capability to build a therapeutic relationship in a virtual platform
Polished, professional virtual presence
Strong ability to identify markers for an appropriate level of care to meet patient needs
Experience with treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team
Ability to use technologies as part of practice for administrative and clinical support (i.e., scheduling, notes, chat, web-based or app-based interventions)
Ability to work remotely, in a secure, private location (an outpatient office or home office is acceptable; coffee shops are not acceptable)
Access to a smartphone, a laptop, and an internet connection
Must pass a background check
Bilingual is a plus

Clinical Talk Therapist Resident – LICSW or LMHC

Key skills