About this role
Role Overview
- Responsible for building and evolving the post-sale customer journey and relationship, including the customer portal, add-on services and new revenue opportunities.
- Expand the relationship with Localiza customers after the sale, increasing satisfaction, repeat business and monetization of the customer base.
- Develop and scale the Customer Portal.
- Create and test new offers (F&I
- Finance & Insurance, services, upgrades, repurchase).
- Reduce friction and operational contacts in the post-sale phase.
- Identify service opportunities for app users to increase stickiness.
- Work on integrations with credit, billing and the CSC (Customer Service Center).
- Map and address the main customer pain points after purchase.
- Define and structure retention and LTV metrics.
Requirements
- Bachelor's degree (completed).
- Experience with digital journeys or customer lifecycle management.
- Systemic understanding of end-to-end customer journeys.
- Ability to navigate complex environments with multiple teams and dependencies.
- Experience with transactional products and/or services.
- Strong customer orientation (CX).
- Ability to build a product from scratch (discovery → rollout).
- Good coordination with operational areas (CSC, credit, billing).
Benefits
- Profit sharing.
- Operational company car: to facilitate commuting and simplify your routine. L&CO covers vehicle tax (IPVA), insurance and maintenance.
- Food allowance.
- Meal allowance.
- Health insurance.
- Dental insurance.
- Wellhub (formerly Gympass).
- Private pension plan.
- Home office allowance.
- Allya.
- Unlimited access to a wide range of courses through our Localiza University.
- Internal training and development programs.
- Discounts on vehicle purchase and rental.