Lead the end-to-end experience of our member-facing hybrid care assistant.
Own the product strategy, safety, and performance of the assistant’s conversations.
Ensure it reaches out to members at the right moments and delivers helpful and clinically sound guidance.
Collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs.
Drive engagement and retention, reduce care team workload, and advance company-level strategy for intelligent, scalable care delivery.

3+ years of experience as a Product Manager building and shipping AI-driven software products.
Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems.
Familiarity with prompt design, evaluation frameworks, and LLM performance measurement.
Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance).
Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions.

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Product Manager, Conversational AI

Key skills