Handling end-to-end account management tasks, focused heavily on revenue growth in renewals, upselling, and strategic planning.
Working alongside Customer Success to manage a diverse range of client accounts, ensuring high levels of satisfaction and retention.
Conducting regular check-ins and strategy sessions with clients to understand their needs and objectives.
Analyzing data to identify trends and opportunities to enhance client relationships and improve performance.
Collaborating with cross-functional teams to deliver tailored solutions that meet client goals.
Participating in the negotiation of contracts and agreements to drive profitability.

A proven track record in a revenue generating Account Management role
Excellent interpersonal and communication skills, with the ability to build strong relationships
Experience working with diverse clients, ideally within the retail or tech industries
Excellent Salesforce/sales CRM hygiene and ability to accurately forecast
Strong analytical abilities and comfort with utilising data to drive decisions
You're Ai savvy, previous experience of Claude is an added bonus
A proactive and self-driven approach to managing your portfolio and optimising client satisfaction.

💰 Competitive salary.
🌴 30 days annual leave plus bank holidays
🏆 Accredited 'Great Place To Work’ company in three categories
👩🏽‍💻Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in.
📅Flexible working hours (starting between 8am
10am)
❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, GymShark, Domino's and Uber to name a few!
🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.
💻 £200 work from home set up allowance to put towards your home office.

Account Manager

Key skills