Senior Director, Solutions Engineering

Interact Software is an enterprise-grade intranet software company that connects millions of employees across leading global organizations. They are seeking a Senior Director of Solutions Engineering to lead a high-performing team that serves as the technical bridge between Sales and Product, driving revenue growth and enhancing customer experiences through innovative solutions.

Responsibilities:

• Oversee and develop the current team of Solutions Engineers, providing technical mentorship, structured code reviews on demo assets, and professional growth opportunities
• Manage team assignments to ensure high-priority and strategic deals receive expert technical support throughout the full sales cycle
• Raise the technical bar across the team: establish expectations around front-end coding proficiency, codebase literacy, and the ability to independently build and maintain demo environments
• Define and maintain best-in-class standards for product demonstrations, Proof of Concepts (PoCs), and technical RFP responses
• Own the master sales demo environment end-to-end: architecture, data seeding (including writing SQL scripts and working directly with databases), branding, analytics, and ongoing maintenance. We are looking for someone who has the skills to own it and self-serve, rather than delegate to other teams as a default due to the involved technical complexity
• Build front-end assets independently when preparing for demos and trials — this includes creating bespoke HTML/JS/CSS widgets, fixing styling and UX issues on branded trial sites, and building full interactive mockups (e.g. a Stories widget pulling content and extracting videos from an existing APIs)
• Manage the cloning, branding, and personalisation pipeline for prospect trial sites, going above and beyond to deliver a differentiated, memorable experience
• Evaluate feasibility of new or novel third-party integrations by connecting to external APIs, prototyping outside the core product, and delivering working PoCs or technical documentation to the development team
• Navigate the product codebase to find answers to prospect questions — reading code, tracing logic, and providing specific, accurate technical responses rather than deferring to Engineering by default
• Contribute actionable technical artifacts (prototypes, code samples, documented PoCs) that the Product and Engineering teams can absorb and build upon — not just feedback, but working starting points
• Partner with Sales leadership to navigate complex B2B sales cycles and ensure full technical alignment with prospect needs, including on strategic and enterprise deals
• Lead deep technical conversations with prospect IT teams, CTOs, and Product leaders covering infrastructure architecture, security controls, SSO, API design, data handling, and compliance, accurately and confidently — without requiring Engineering leaders by default to handle these calls
• Translate complex business requirements into tangible technical value propositions involving the Interact Employee Experience Platform
• Act as the voice of the prospect for Marketing, Product, and Engineering, influencing the roadmap based on field insights and backing it up with technical specificity
• Monitor and optimise performance indicators including technical win rates, demo quality, trial conversion, and the efficiency of the discovery-to-demo transition
• Participate in trade shows and webinars as a technical thought leader, maintaining an engaging presence on LinkedIn

Requirements:

• Over 3 years of demonstrated success leading high‑performing Solutions Engineering, Pre‑Sales Engineering, or Technical Consulting teams, consistently driving strong technical win rates and supporting overall revenue growth
• Proven track record operating in B2B SaaS and technology sales environments, successfully navigating mid‑market and enterprise sales cycles in partnership with commercial leadership
• Strong hands‑on technical capability across HTML, CSS, JavaScript (ES6+), and modern front‑end libraries such as React or Vue, enabling rapid creation of high‑impact demo widgets, prototypes, and UI mockups
• Deep SQL and database experience, including writing complex queries, managing relational databases (PostgreSQL, MySQL, SQL Server), seeding data, and maintaining reliable demo/sandbox environments
• Comfortable navigating full application codebases to troubleshoot issues, trace logic, extract insights, and answer technical questions without relying on Engineering
• Skilled in evaluating third‑party APIs, building integration prototypes, validating endpoints, and delivering clear documentation or PoCs to accelerate technical validation
• Comprehensive understanding of complex enterprise sales cycles, with a strong ability to lead technical discovery, solution alignment, and pre‑close validation across diverse stakeholder groups
• Highly effective at delivering compelling, value‑anchored technical demonstrations to C‑level executives, IT leaders, and technical evaluators, influencing deal direction through clarity and insight
• Experienced in managing SE teams toward exceeding technical KPIs, improving demo quality, and strategically supporting quota‑carrying teams
• Thrives in fast‑paced, evolving environments with a flexible, solutions‑oriented leadership style and a strong bias toward action
• Strong understanding of enterprise IT architecture, security frameworks, SSO/SAML/OAuth, data residency requirements, and compliance standards such as SOC 2, ISO 27001, and GDPR
• Familiarity with intranet/employee‑experience platforms, internal communications tools, and adjacent enterprise SaaS categories
• Knowledge of HR systems (HRIS, Active Directory/Entra ID, identity providers) and their integration patterns within broader enterprise software stacks
• Proficiency with core sales and GTM tooling such as Salesforce, Outreach, Gong, and CRM best practices
• Skilled in enterprise sales methodologies including MEDDIC, Sandler, and Challenger, applying structured qualification and stakeholder alignment
• Strong commercial acumen with the ability to map technical capability directly to ROI, strategic value, and competitive differentiation
• Technically fearless and willing to dive hands‑on into code editors, environments, logs, and scripts to unblock deals and support the team
• Builder mentality with a habit of creating custom assets, demos, or fixes rather than waiting on cross‑functional support
• Consultative and structured problem‑solver with the ability to translate complex requirements into achievable and compelling technical solutions
• Excellent communication skills, capable of switching seamlessly between deep‑dive architecture discussions and high‑level business value conversations
• Coachable, ambitious, and committed to continuous development across both technical and commercial domains
• High EQ and situational awareness, adept at reading stakeholder dynamics and adjusting strategy accordingly
• Strong discipline in prioritisation and qualification, including the ability to walk away from low‑value opportunities when appropriate
• Takes full ownership of demo infrastructure, trial performance, environment readiness, and overall technical excellence across the sales motion