Support customer outcomes by helping them realize more value from Autodesk solutions
Use data triggered signals to proactively engage customers to align product capabilities with outcomes
Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

5-7 years in Customer Success, Account Management, or related customer-facing role
Experience in AEC industry is an added advantage
Proven track record of working independently while driving measurable impact
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models.
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Customer Success Advisor

Key skills