Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions
Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables) Load Balancer, network interface controllers (NICs), as well as provide the root cause analysis
Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
Contribute to the global Red Hat knowledge management system
Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open source community
Manage workload to ensure that all customer issues are timely handled and managed to resolution

3+ year(s) of experience with Linux for the enterprise sector
Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Linux operating system installation, configuration, upgrades, and maintenance experience
Bachelor's degree or equivalent working experience
Knowledge of containers is a big plus
Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus
Experience with non x64 architectures is a plus
Familiarity with Linux scripting languages is a plus
Experience providing Enterprise level technical support; experience providing support to customers consuming Paas or Saas technologies is a plus
Experience working with hosted platform environments, managed application services, or large scale application deployments

Excellent communication skills
Ability to analyze and effectively resolve complex customer issues
Ability in communicating / fluency in Mandarin is a must
Passion for problem-solving and investigation of the most complex customer and technical problems
Commitment to providing the best experience possible for Red Hat’s customers

Senior Software Maintenance Engineer – Technical Support, Linux, Kubernetes, Mandarin

Key skills