Champion Merchant Success: Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs.
Drive Growth & Education: Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive.
Prevent & Manage Churn: Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions.
Solve & Coordinate: Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience.
Be the Market Voice: Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.

Experience: Background in Account Management, Sales or Customer Success.
Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products.
Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly.
Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first.
Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment.
Bilingual: Fluent in Croatian and confident in English.

Permanent contract with 6-month probation period
Work in a friendly, comfortable, and relaxed environment
Enjoy flexible working hours that align with team needs
Receive up to 26 days of vacation
3 fully paid days for unexpected health issues
Monthly food allowance, plus additional benefits
Referral bonuses for recommending new team members to join the company
High-quality hardware is provided for work, ensuring a smooth working experience
Structured onboarding program for all new employees

Account Management Specialist

Key skills