About this role

Manage a team dedicated to executing Natera’s billing strategy
Lead efforts to collect payments for services from third-party payers and assist the Sales Team
Coach, develop, motivate, and lead the quality specialist team
Monitor and provide feedback for inbound and outbound calls, emails, faxes, live support chats
Ensure coverage for employee vacation and sick calls
Assure ongoing training is provided for established employees
Act as the first level of response to patient concerns and complaints
Generate essential documentation, such as SOPs and workflow maps

Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field
Required – 5(+) years of quality call center experience
Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS platform a plus)
Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues
Strong communication skills, both verbal and written
Strong computer skills

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing for Natera employees and their immediate families
Fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program

Call Center Quality Supervisor, Patient Services

Key skills