Key skills
CommunicationRemote WorkSales
About this role
Role Overview
- Answer to incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and reporting product malfunctions
- Follow up with customers to ensure their basic technical and product related issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements
- You should be proficient in English and Spanish languages
- Proficiency in Portuguese language is good to have
- You must have work experience in support
- You must have excellent communication skills
- You should have strong teamwork skills
- You should have excellent PC skills
- You must have high attention to details
- You should have multi-tasking abilities
- You must be flexible to work in different shift schedules (day & evening & night) and on weekends
Benefits
- Remote work (work from anywhere)
- Competitive salary
- 28 days off per year
- Seniority leave
- Amicable work environment and supportive team members
- Full-time remote opportunity
- Real career opportunities and professional growth