Role Overview
- Lead hiring, onboarding, and offboarding processes
- Maintain accurate employee documentation and records
- Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
- Communicate regularly with team members via phone, WhatsApp, or Google Call
- Partner with outsourced HR to ensure compliance and best practices
Operations & Scheduling Support
- Upload and maintain schedules in our operations system
- Review and adjust clock-in/clock-out hours as needed
- Ensure timekeeping accuracy so payroll can be processed correctly each week
- Support Area Managers with operational coordination and follow-through
Systems & Organization
- Maintain organized Google Drive folders and shared documents
- Create and manage spreadsheets, including dropdowns and tracking tools
- Keep workflows organized and up to date
- Flag issues proactively and help resolve them before they escalate
Requirements
- HR support experience in a U.S. labor-based business
- Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)
- Spanish and English fluency (written and spoken)
- Strong Google Drive and spreadsheet skills
- Excellent organization and communication skills
- Comfortable speaking with staff daily
Work Style & Expectations
- Core hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible.
- We also need coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.).
- Self-directed and accountable
- Proactive problem solver
- Detail-oriented with strong follow-through
- Comfortable working cross-functionally with HR, payroll, and operations
- Thrives in a fast-moving, people-centered environment
Benefits
- Work remotely, 40 hours a week.
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!