People and Operations Coordinator

Role Overview

• Lead hiring, onboarding, and offboarding processes
• Maintain accurate employee documentation and records
• Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
• Communicate regularly with team members via phone, WhatsApp, or Google Call
• Partner with outsourced HR to ensure compliance and best practices

Operations & Scheduling Support

• Upload and maintain schedules in our operations system
• Review and adjust clock-in/clock-out hours as needed
• Ensure timekeeping accuracy so payroll can be processed correctly each week
• Support Area Managers with operational coordination and follow-through

Systems & Organization

• Maintain organized Google Drive folders and shared documents
• Create and manage spreadsheets, including dropdowns and tracking tools
• Keep workflows organized and up to date
• Flag issues proactively and help resolve them before they escalate

Requirements

• HR support experience in a U.S. labor-based business
• Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)
• Spanish and English fluency (written and spoken)
• Strong Google Drive and spreadsheet skills
• Excellent organization and communication skills
• Comfortable speaking with staff daily

Work Style & Expectations

• Core hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible.
• We also need coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.).
• Self-directed and accountable
• Proactive problem solver
• Detail-oriented with strong follow-through
• Comfortable working cross-functionally with HR, payroll, and operations
• Thrives in a fast-moving, people-centered environment

Benefits

• Work remotely, 40 hours a week.
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!