About this role

Responsible for medium-sized and small programs (<$10m)
Overseeing a team responsible for the delivery of patient support healthcare services
Collaborates with Service Delivery and Training to provide feedback for program-specific training
Ensures accuracy of monthly client invoicing
Supports the program management team with operational escalations from the client or field team
Manages leaders of leaders

Bachelor's degree in business, marketing, communications, or related field OR equivalent of 7 years of related experience in a healthcare, patient support setting
Minimum of 3+ years of related operational experience, at least 2-3 years of leadership experience
Minimum of 1 year managing in a patient support hub or healthcare setting preferred
Familiarity with healthcare or pharmaceutical processes, terminology, and regulations
Demonstrated leadership abilities
Excellent oral and written communication skills
Excellent organizational skills
Strong creative problem-solving skills and ability to manage effectively through ambiguity and complex situations

Opportunities for a bonus (or commissions)
Comprehensive benefits, including medical, dental, vision, life, and disability insurance
401(k) plan with employer contributions
Flexible paid time off (PTO) policy covering sick days, personal days, and vacations
Eight standard company holidays and three floating holidays annually

Manager, Patient Support – Hub Services

Key skills