Analyze large sets of raw data (living in Salesforce, Snowflake, and several third-party online tools) to help us understand trends and gaps in our business processes
Drive data cleanliness by understanding the sources of inputs and working with stakeholders to eliminate noise
Enable consolidated data reporting in BI tools
Work with operational stakeholders to deeply understand and then build desired reports and dashboards
Develop reporting and analytics resources that drive increased visibility into the drivers of operational inefficiencies and tell data driven stories about the health of our ability to serve customers with existing processes and tools
Dissect trends, quantify opportunities, and undertake journey mapping and roadmap creating to support business planning and strategic decision making
Help scope end-to-end initiatives by identifying business problems and determining appropriate quantifiable metrics to measure impact using data
Collaborate with cross-functional teams across disciplines such as operations, product, and engineering

5+ years of experience in data/product analysis
SQL expertise; comfortable with complex queries, including CTEs and window functions
Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus
Basic knowledge of Python and Git
Strong data experimentation and statistical analysis background
Expertise in product analytics tools like Heap, Amplitude, or Mixpanel
Excellent around cross-functional collaboration (Product, Engineering, Ops)
Well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with senior business leaders, experience developing and actioning against a roadmap with clear milestones, and experience preparing materials for an executive audience
You balance attention to detail with swift execution, taking ownership and delivering work product in a timely manner to drive outcomes
You are comfortable operating autonomously with a bias towards action, learning and constant iteration.
Fluent in English (written and verbal)

Product Analyst – Operations

Key skills