Handle inbound and outbound customer calls in a professional and courteous manner
Identify customer needs and recommend appropriate products or services
Guide customers step-by-step through the process of signing up for products and services using the company website and portal
Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
Meet or exceed sales, retention, and performance goals
Accurately document customer interactions in company systems
Resolve customer concerns with patience and a solution-oriented approach
Maintain a high level of product and system knowledge through ongoing training
Adherent to company policies, procedures, and ethical standards
Collaborate effectively with team members and support group decisions

High School Diploma or Equivalent Education
Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
Strong problem-solving skills with patience and a positive approach
Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
Excellent verbal communication and active listening skills
Must have a distraction-free, dedicated workspace suitable for remote work.

Customer Support, Inside Sales Representative

Key skills