Fund Accounting Analyst 1 – Hybrid

Role Overview

• Perform a first line control role in the daily NAV production.
• Review exceptions raised and resolve up to those applicable to role responsibility.
• Escalate those not applicable timely to supervisor.
• Develop strong client relationships, resolving client queries timely and accurately.
• Proactively ensure the attainment of SLAs/KPIs, escalating any issues as required.
• Champion a culture of collaboration with cross-functional teams to ensure successful delivery of client requirements.
• Own and take responsibility for issues and resolution to closure.
• Monitor errors, complaints and near misses, recording in the Incident log as appropriate.
• Ensure documentation exists for any client-specific procedures.
• Act as technical and knowledge resource to the team/business unit.
• Participate in the development, testing and implementation of new systems and products.
• Support projects to optimize operational efficiency and improve quality.
• Set and maintain standards of personal and professional performance/behavior; ensuring accountability and adherence to company policies and procedures.
• Coach and support other team members.
• Perform various processing functions related to fund administration services including monitoring non-STP transactions and performing static data set up.
• Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports.
• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
• Participate in system and client testing to implement global strategy and fulfill business needs.
• Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
• Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
• Initiate and streamline process relating to controls, productivity and regional service enhancements.
• Identify and resolve business/technical issues together with ASPAC branches and system support group.

Requirements

• Minimum 1 year of relevant experience
• Fresh graduates are encouraged to apply
• Bachelor’s degree/University degree or equivalent experience

Benefits

• Access to telehealth options
• Health advocates
• Confidential counseling
• Expanded Paid Parental Leave Policy
• Access to learning and development resources
• Programs that help employees balance work and life