Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations
Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security
Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies
Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management
Administer CCaaS accounts, including Nobelbiz and 8x8
Maintain security posture and assist with SOC 2 and HIPAA compliance efforts
Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls
Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari
Troubleshoot hardware and software issues for remote team members
Manage Jira Service Desk, including workflow configuration, automation, and SLA management
Provide technical support for internal systems and the NexGen Virtual Workplace platform
Support third-party integrations and web applications, including audio/video and browser-related issues.
Collaborate closely with operations and customer support teams on issue resolution
Participate in a rotating on-call schedule for after-hours support
Document processes, configurations, and troubleshooting procedures
Document solutions and maintain knowledge base articles.
Continuously improve automated support responses and results accuracy
Help build dashboards for systems monitoring

5+ years of experience in IT administration or systems engineering
Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
Proficiency with Jira Service Desk administration and workflow management
Strong experience configuring Windows and macOS devices for enterprise use
Solid understanding of agile methodologies (Scrum, Kanban)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills for technical and non-technical audiences
Self-directed work style with ability to manage priorities in a fast-paced startup environment
Bachelor’s degree in information technology, Computer Science, or a related field.

IT Manager – Systems Administrator

Key skills