Serve as primary point of contact during the implementation process for new and existing clients, building a strong relationship with client stakeholders.
Create and maintain project plans tailored to the client’s needs.
Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards.
Collaborate with internal Operational teams as well as external partners to support timely and smooth onboarding.
Ensure setup and adoption of all Safeguard Global technologies and applications.
Provide platform training sessions to ensure clients have a solid understanding of features and functionalities for our applications.
Work closely with Customer Success to share client knowledge and ensure a smooth transition into go-live.
Collaborate with Sales and Customer Success stakeholders to identify and implement process improvement or corrective action where needed.

Proven experience as an Implementation or Project Manager, preferably in a client-focused role
Global corporate tax, accounting, or HR experience a plus
Strong project management skills and familiarity with project management tools and methodologies
Customer success mindset with a bias for proactive engagement and continuous improvement
Excellent communication, negotiation, and interpersonal skills.
Ability to work collaboratively in a cross-functional team.
Exceptional problem-solving and decision-making abilities.
Strong written and verbal communication skills

Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Implementation Project Manager

Key skills