Serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle
Build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions
Deliver critical customer feedback to help shape the roadmap and refine offerings
Be the trusted technical expert for customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships
Document findings to train others and create standards that can be repeated across the team and organisation
Attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams.

5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
Resourceful problem solver who proactively suggests improvements and challenges the status quo
Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
Experience and/or enthusiasm learning & discussing APIs
Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision.

Technical Account Manager

Key skills